Long-Term Rental Tenant Frequently Asked Questions
Applying for a Rental
Q: How do I apply for a rental property?
A: An application may be obtained by clicking the Rental Application link on the Buildium website. Each adult occupant must complete a separate application.
Q: Is there an application fee?
A: IMS does not charge an initial application fee to complete or submit an application. Upon commencement of the lease, a $50 application fee per applicant will be charged.
Q: What factors are considered during the approval process?
A: IMS evaluates rental history, income verification, credit history, background screening, and overall application qualifications.
Security Deposits & Payments
Q: When is rent due?
A: Rent is due according to the terms outlined in your lease agreement.
Q: How can I pay my rent?
A: Tenants may make payments through the online tenant portal or by approved payment methods listed in the lease agreement, which include cashier’s checks and money orders.
Q: Are late fees charged?
A: Yes. Late fees are assessed in accordance with the lease agreement and applicable state laws.
Q: When will my security deposit be returned?
A: Security deposits are processed after move-out inspections and in accordance with South Carolina law.
Maintenance Requests
Q: How do I submit a maintenance request?
A: Maintenance requests should be submitted through the tenant portal whenever possible.
Q: What qualifies as an emergency maintenance issue?
A: Emergencies may include active flooding, fire, loss of heat during winter conditions, sewage backups, or other situations posing immediate danger to persons or property.
Q: Am I responsible for changing HVAC filters and light bulbs?
A: Unless otherwise stated in the lease agreement, tenants are generally responsible for routine maintenance items such as light bulbs, batteries, and HVAC filter replacements.
Lease Policies
Q: Can I break my lease early?
A: Lease termination policies are outlined in your lease agreement. Early termination will involve additional fees and obligations, may negatively impact the tenant’s credit, and may be turned over to collections.
Q: Can I have roommates or additional occupants?
A: Any additional occupants must be approved by IMS and may require application screening.
Q: Are pets allowed?
A: Pet policies vary by property. All pets must be approved in writing prior to occupancy. Certain breeds and animals may be restricted.
Move-In / Move-Out
Q: What utilities am I responsible for?
A: Utility responsibilities are outlined in your lease agreement and may vary by property.
Q: What is expected when moving out?
A: Tenants are expected to return the property in clean condition, remove all personal belongings, and comply with move-out instructions provided by IMS.
Resident Responsibilities
Q: Am I required to maintain renters insurance?
A: Some properties may require renters insurance. Please review your lease agreement for specific requirements.
Q: Can I make alterations to the property?
A: No alterations, painting, satellite installations, or modifications may be made without prior written approval.
Portal & Communication
Q: How do I access the tenant portal?
A: Tenant portal access information will be provided after lease execution and move-in coordination.
Q: How should I communicate with IMS?
A: Tenants should communicate through the tenant portal, email, or approved office contact methods for the fastest response.
Office Information
Integrity Management Systems, Inc.
Website: www.integritymgmtsystems.com
Office Telephone: (843) 790-2406
Email: latisha@integritymgmtsystems.com
Office Hours: Monday through Friday, 9:00 AM – 5:00 PM
Emergency Maintenance
For after-hours maintenance emergencies, tenants should contact the emergency maintenance number provided to all tenants during move-in and lease commencement.
This FAQ document is intended to provide general information and does not replace or supersede the terms of the lease agreement. All tenants are responsible for complying with the terms outlined in their signed lease documents.