Integrity Management Systems, Inc.
Lender Documentation & Questionnaire Processing Policy
To Whom It May Concern:
This correspondence serves as formal notice regarding Integrity Management Systems, Inc.’s policies and procedures concerning lender-related documentation requests, including but not limited to Form 1076 requests, Fannie Mae and Freddie Mac lender questionnaires, in-house lender questionnaires, and requests for governing documents such as CC&Rs, budgets, bylaws, rules and regulations, and related association documentation.
All lender-related requests and communications must be directed exclusively to servicerequest@integritymgmtsystems.com. Please do not make any attempts to contact other members of our staff, as the aforementioned email is the only method in which IMS will release the requested information. Requests submitted to individual employees or departments will not be received, and shall not be considered officially received until submitted through the designated service request email address.
Upon receipt through servicerequest@integritymgmtsystems.com, requests are reviewed and forwarded internally to the designated personnel responsible for processing lender documentation requests. Integrity Management Systems, Inc. maintains a standard processing and return timeframe of five (5) business days from receipt of the completed request, and all required supporting information.
Integrity Management Systems, Inc. is comprised of extremely active management offices that processes numerous lender requests and Certificates of Assessment (“COA”) requests each week. Requests are completed and returned in the order in which they are received to ensure fairness, consistency, and operational efficiency for all parties involved.
Any request requiring completion and return in fewer than five (5) business days shall be considered a rush request and will require an additional rush processing fee of $100.00.
The standard fee for completion and provision of lender-related forms and documentation, including Form 1076 requests and lender questionnaires, is $250.00.
The fee for provision of governing documents, including but not limited to CC&Rs, Master Deeds, Bylaws, Rules and Regulations, and current fiscal year budgets, is $100.00.
The requested information will only be issued upon receipt of the full payment from the lender. Please note that IMS will require five (5) business days from the receipt of payment to submit the request to the lender.
Our preferred method of payment is via credit card, and if that is the option chosen, a representative will contact you to receive that payment over the telephone. You will need to indicate via email how you intend to pay, and the best number for our representative to contact you to collect payment. There will be a 3.15% + $.45 additional charge for all credit card payments, as that is the amount our processing company charges our company.
If you choose to pay by check, it may only be a cashier’s check, payable to Integrity Management Systems, Inc. Ensure the complete purchase address is listed in the memo line of the check. Please have your client make the check payable to:
Integrity Management Systems, Inc.
Attention: CFO
9662 N. Kings Hwy.
Myrtle Beach, SC 29572
Note, if mailing a cashier’s check is the option the lender chooses, it can take up to several weeks for our office to receive the payment; Our office has no control over how quickly the United States Postal Services delivers the payment to us. Once payment is received, our office will deliver the requested documents electronically, by the close of business at 5:00 pm, within (5) business days.
All fees are non-refundable once processing has commenced. Therefore, if a loan/sale of a property is terminated for any reason, funds which have paid for processing will not be refunded to the lender not their buyer.
Professional communication and mutual respect between offices is always expected. Our team members will always communicate with you in a kind and professional manner. We therefore, request the same from you.
Integrity Management Systems, Inc. maintains established policies, procedures, timelines, and processing standards in order to effectively manage a high volume of requests. Requests for expedited processing, repeated follow-up communications regarding existing processing timelines, or unprofessional communications toward IMS staff will not alter the established processing schedule.
While every effort is made to accommodate closing timelines whenever reasonably possible, Integrity Management Systems, Inc. respectfully requests that lender representatives, attorneys, paralegals, and closing coordinators allow the full processing timeframe before requesting status updates or expedited handling.
We appreciate your cooperation and professionalism regarding these procedures and look forward to continuing to work together in a professional and efficient manner.
Sincerely,
Integrity Management Systems, Inc.